Frequently Asked Questions

General Inquiries:

What are your store hours and address?
Our hours & locations can be found here >

How can I find out more information about a product or place an order for something that’s not on your website?
Please feel free to call one of our stores or contact us via email:

Can I place an order over the phone?
Absolutely. Please call us at 912.232.1500 during store hours and we’ll be happy to help you.

Is my personal information kept private?
We respect the fact that you entrust us with personal information. We’ll never rent, sell or share your information with another business. See our privacy terms here. 

Online Orders:

Will I receive an order confirmation email?
Yes, we will send confirmation of your order to the email you’ve provided.

Can I add to or make changes to my order after it’s been placed?
Yes, as long as your order has not yet been shipped. Please email us immediately at or call 912.232.1500 during store hours.

Can I cancel my order after it’s been placed?
If, for any reason, you would like to cancel an order you have placed, please contact us immediately. As long as we have not shipped your items, we can cancel your order.

Shipping, Exchanges & Returns:

When will my order be shipped?
For any order placed through our website, please allow up to 72 hours until your item(s) are ready for shipment. We try to accommodate rush orders when possible, but please contact or call us at 912.232.1500 if you’d like your order to be expedited. Additional shipping fees may apply.

How long does shipping take?
Orders will arrive within 7 days via USPS, or UPS for large or heavy orders.

How much does shipping cost?
It depends on the weight of your order. When an order is placed in Georgia, customers are subject Georgia state’s tax. If an item is too heavy to be mailed via USPS or UPS, we will contact you regarding white-glove shipping methods. 

Do you ship furniture and large items?
Yes, but larger items require a shipping or white-glove delivery quote before an order can be processed. Please contact us at

Do you ship internationally?
We ship to the United States and Canada. We do our best to accommodate international orders, but please contact us before placing your order:

How can I check the status of my order?
Feel free to email us at

What’s your exchange and return policy?
The Paris Market will exchange or refund most merchandise within 7 business days of the date of receiving the item(s). Unfortunately, we cannot accept returns of furniture, lighting or custom items. All returns must be accompanied by an original sales receipt. Returns must be unused and in their original packaging. We will issue a refund in the form and amount tendered for the original transaction, excluding shipping fees.

Is there anything that cannot be returned?
Unfortunately, we cannot accept returns of furniture, lighting or custom items.

How do I place a return or exchange?
Please email or call us at 912.232.1500. You will need to provide your customer order number, which is listed in the documentation that arrives with your order, along with the name of the item(s) you wish to return. Please also include your name and address and indicate whether you would like an exchange, replacement or refund. When returning an item, please ensure that the goods are wrapped securely in the same outer packaging in which you received them.

When will I be refunded?
We will send you an email once your return has been received, and process your return as quickly as possible. Note that it may take several weeks for the credit to appear on your credit card statement. Any questions regarding the status of your refund should first be addressed to your credit card company. If your return is not accepted, we will notify you via email with our explanation. 

Where do I send returns and exchanges?
Please ship to:
The Paris Market
36 West Broughton Street
Savannah, Georgia 31401